Open today10 H — 17 H
FR

Frequently asked questions

Can I exchange or get a refund for my tickets?

The purchase of tickets for a museum visit is non-refundable. However, you can modify your reservation up to 24 hours before your visit date by calling the museum at 819 372-4633 or by emailing borealis@culture3r.com.

For tickets to Histoire sur l’eau, Alerte à l’usine, or any other specific date activities in our programming, please note that these tickets are non-refundable and non-exchangeable.

 

Do I have to make a reservation to visit Boréalis?  

Are exhibitions bilingual?  

Our permanent exhibition is available in both French and English. The exhibition texts are translated, and the videos are subtitled.

How long will it take me to visit Boréalis?

On average, we estimate that the visit takes between 60 and 90 minutes, depending on your pace.

Does the museum offer Wi-Fi access to visitors?

Wi-Fi is free for visitors.

Is there parking spaces at the museum?  

The number of parking spots in front of the museum is limited.

Parking is free on Avenue des Draveurs.

Please note that during the summer season, it is advisable to allow extra time to find parking nearby.

Three spots are designated for individuals with reduced mobility, holding valid permits, in front of the museum at the roundabout.

Is there a bike rack at the museum?  

Yes, there is a bike rack near the main entrance. Don’t forget your bike lock. Cyclists are welcomed!

What is the simplest itinerary to get to Boréalis? 

Via the highway

Whether you’re coming from Québec (Autoroute 40 East) or Montréal (Autoroute 40 West), we strongly recommend that you take the exit 201 – boulevard des Chenaux and follow the signs.  You’ll have to turn right on boulevard des Chenaux and keep driving for about 3 km after taking the exit.

Is there a restaurant at the museum?

Boréalis has a beautiful terrace with a bistro opened during the summer only. (June to September inclusively.)

Is there a picnic area?

There is a designated area with picnic tables accessible to everyone on the north side of the building. To access it, simply walk along the facade of the building. The area will be on your right next to the St-Maurice River.

Is the museum wheelchair accessible?  

The museum is accessible to individuals with reduced mobility, except for a room used for occasional activities, which is not part of the core museum experience. The building is equipped with an elevator to move between floors.

For more information, please visit our Kéroul page.

Is the museum stroller accessible?

The Boréalis museum is perfectly stroller accessible and has baby-changing tables in both women’s and men’s washroom.  The whole family is welcomed!

Can we take pictures inside the museum?

Yes, you can bring your camera. Although, you can’t take pictures of the artifacts displayed in the various exhibition cases. Pictograms are posted well in view in places where it is forbidden to take pictures.

Does Boréalis allow dogs?

Unfortunately, we can’t accept dogs in the museum or on the terrace. The same rule applies to all of the municipal buildings. However, we do make an exception for clearly identified guide dogs. Thank for your understanding!  

Trois-Rivieres MUSEUMS PASS Holder

If you have a Trois-Rivières Museums Card, you can book your visit by going to the online ticketing page, selecting museum admission, and choosing your desired date and time. Then, enter the code cm2024 in the designated code field. When you arrive, please ensure you have your card with you.

WHAT IS THIS CARD?
Practical, simple, and economical, it allows you to freely visit 15 historical and cultural institutions. The tourist bus is also included during the summer season. Transferable and valid all year round, it’s definitely the best tool for discovering Trois-Rivières!

You can get yours at participating attractions or online.

Famille tout inclus MUSEUM PASS Holder

If you have borrowed the Famille tout inclus museum pass in one of the participating libraries, please call the museum at 819-372-4633 to obtain your promo code before making your reservation online.

WHAT IS THIS PASS? It allows families (2 adults and 3 children under 17 years old) free access to the museums, members of Mediat-Muse, of Mauricie and Centre-du-Quebec areas. You can book and borrow it in the public libraries for free and for up to 2 weeks. The pass can be borrowed more than once. For more information.

Free Admission Sunday

Every first Sunday of the month, every supported and approved Quebec museums are admission free.

To book your visit online choose the following activity name: Free Sunday

Association Members

If you are a member of an association that allows free admission or a discount, please call the museum at 819-372-4633 to obtain your promo code before making your reservation online.

FestiVoix Discount

If you have a passport for the FestiVoix, call the museum at 819-372-4633 to obtain a promo code before making your reservation online.

Details